Responsibilities:
- Follow daily approval work schedule provided by Call Center Team Leader
- On site installation/setup, repair, maintenance, and testing tasks.
- Upsell service and spare parts when there is an opportunity.
- Identify technical issues and provide proper solutions to clients, follow our company’s filed standard procedures.
- Identify and escalate issues to Team Lead/supervisor.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Cooperate with technical team and share information across the organization.
- Build positive relationships with team and customers.
- Continuous to learn and apply new product knowledge, industry trends and developments to improve service to our clients.
- Continuously find effective solution for customers and efficiently estimate the duration of installation/service call tasks.
- Going to province for serving client if needed
- Other tasks as assigned by Management.
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