Job Summary
The Guest Assistant is responsible for ensuring the efficient operation of front desk services, including reception, cashiering, telephone, guest relations, and concierge. This role involves upselling and cross-selling hotel services (such as rooms, tours, dining, and spa) to maximize revenue while creating memorable experiences for guests. As the first point of contact, the Guest Assistant plays a crucial role in projecting the hotel’s professionalism and quality image, significantly influencing the guest’s first impression and overall perception of the hotel.
Key Responsibilities
- Know hotel services, amenities, and promotions.
- Stay updated on local attractions and events.
- Answer guest inquiries about hotel services and room details.
- Coordinate with other departments for guest requests.
- Keep the workspace neat and tidy and ensure equipment is in good working order.
- Greet and welcome guests warmly and assist guests to make their stay comfortable.
- Prepare for daily guest arrivals and departures.
- Ensure VIP and special guest needs are met.
- Use hotel systems to update guest profiles.
- Be flexible with shift changes.
Qualifications
- Minimum 1 year of work experience with a boutique hotel or 4/5 stars hotel as a receptionist, guest relation, or a similar role
- Holds a certificate of vocational training in hotel reception skills is an advantage
- Passion for service excellence
- Possess interpersonal skills, communication skills, customer service skills, and problem-solving skills
- Able to upsell and cross-sales
- Strong attention to detail.
- Due to work quota limitations, we give preference to local candidates for this position.
Job Application
Please submit your resume to jobs.sr@shintamani.com or via Telegram to 078 842 424.
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