Job Description
  • Punctual every morning and well dressed in appearance.
  • Meets and Greets Customer and always remains calm and composed
  • Ensure all Customer Download App HG1 and booking service (KPI)
  • Maintaining great relationships with all the other departments.
  • Attend to customer complaints instantly and priorities the solving of same involving Reception Manager in each case.
  • To maintain a friendly approach in pointing out to the customer what the menu price on his/her car will be, using the props supplied for my use.
  • Ensure that the Service Core processes are maintained.
  • Achieve the desired CSI ratings through deliverance of excellent customer service
  • Contact each customer three times daily to keep them posted on progress and by using the supplied control sheet.
  • To either email the customer or visually show him/her what the scope of the repair involves using the link.
  • Achieves the targeted upsell figures for the measured period (KPI)
  • Following the processes of Reception, Close Relation with customers, and appointment correctly for delivery.
  • Recall to the customer for PUD (Product Update Campaign) and Customer Retention Call(KPI)
  • Follow and advise customers to maintain service follow maintenance schedule
  • Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs
  • Prepare a repair order showing time, parts replacement, cost and labour estimate for service
  • Explain the work performed and the charges to the customer
  • Handle customer complaints report to manager and feedback to customer
  • Take care facilitating for customers coming to service
  • Greeting customer at the car if possible
  • Making salutation in Khmer manner and greeting with smile
  • Asking customers for their proposes
  • Asking for warranty booklet
  • Checking appearances and record mileages
  • Inviting customers into the office
  • Arranging the chairs for customers
  • Open Repair order form
  • Check parts available or not
  • Explain service procedures to customer
  • Confirm and explain service request items, problem solving, cost estimate and schedule completion date/time
  • Informing appearance checking result and giving customer to sign in repair order form
  • Asking customer if they would like to wait at customer waiting room or not
  • Giving customer car receiving slip
  • Making salutation in Khmer and say “Thank you”
  • Sending customer off at the exit or customer waiting room.
  • Attaching position card with the car key
  • Put protective covers on Seat, Steering, Gear shift and floor mat
  • Call Team Leader of Technician to pick-up car with repair order form and explain some detail
  • Filling data in control sheet (Daily Reports)
  • Checking car status at Control Board or with Team leader of Technician, if it will be finished at appointed time or any additional problems
  • Calling Team leader of Technician explain for repair status (when Service Advisor cannot answer for customer)
  • Keep informing to customer if repair completed especially who are waiting in waiting area
  • Invite customer to delivery area Delivery car
  • Welcoming customer at the delivery area
  • Making salutation and greeting with smile
  • Asking for car receiving slip
  • Using tools together with explaining repairing job such as Shop Manual, Parts Catalogue or Defect Parts
  • Asking customer if there are have any inquiries
  • Informing about next periodical service
  • Advising self-basic maintenance
  • Asking customer for any inquiries
  • Signing in “delivered by” and giving customer sign in “received by”
  • Inviting customer to cashier counter for payment process (waiting around in case any questions) and back to delivery area
  • Making salutation with Khmer manner and say “Thank you for using our service”
  • Waiting until customer drives of
  • Verify condition of Welcoming or Greeting.
  • Verify of Service Quality
  • Verify of Facilities and Workshop Area.
  • Input comments of call into customer database
Job Requirements
  • Bachelor Degree /Automotive Diploma/Equivalent skills or Manufacturers Training are the plus
  • Good communication and customer services
  • Good organizational skill and result oriented
  • Be flexible, initiative and team work
  • Basic Computer Knowledge (MS word and Excel)
Company Profile
HGB Group is a private local Cambodian investment and holding company specializing in automotive, F&B, retail and luxury goods by bringing internationally renowned brands to the country.
Contact Information