Job Description
  • To set KPI for each dealer following the annual budget plan
  • To monitor performance and provide field support to each dealer through regular meeting for a better improvement
  • To develop visualize tool for supporting dealer operation
  • To ensure the good implementation of Customer Service process
  • To support on warranty policy and Standard Operating Procedure (SOP)
  • To collaborate with Customer Relation department to enhance appointment activity, Periodic Maintenance reminder, Post Service Follow Up, and
    Customer Satisfaction Index to achieve high customer retention
  • To collaborate with Customer Service marketing for a better understanding on operation performance of
    each dealer and seek for improvement
  • To ensure timely and accurate Customer Service report
  • To perform other tasks assigned by supervisor
Job Requirements
  • University degree in Management/Business or other related fields
  • Good knowledge of communication and convincing skills
  • Good teamwork and interpersonal skills
  •  Speedy and accuracy jobs requirement
  •  Good at problem solving
  •  Strong time management and result-oriented toward the job
  •  Logical thinker, able to work efficiently with raw data and provide analysis
  • Proficiency in English language
Company Profile
Toyota (Cambodia) Co., Ltd. is a sole exclusive distributor for all TOYOTA vehicles, Genuine Parts and Quality Service in the Kingdom of Cambodia. With the endless and massive support from our manufacturer, we have always taken into consideration regarding the right selection of suitable products into Cambodian market. To make the best choice, the critical survey on market condition such as road condition, fuel quality, driving behavior, weather and so forth is thoroughly conducted and analyzed for the aim of ensuring the conformity of our products. As a result, many different varieties of TOYOTA models have been introduced to satisfy our customer’s needs and wants.

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