Operations Manager(Urgent)

• Efficiency and Profitability: aims to improve operational efficiency, reduce costs, and increase profit margin.
•  Service/Production Excellence: Ensures high-quality service or product delivery by managing internal processes and addressing operational challenges.
• Operations Continuity: Ensures that operations run smoothly without disruptions, address logistical and process-related issues as they arise.

 Reporting and authority

• Operation Manager is reporting to General Manager.

 Key Responsibilities

•   Ensures efficient and effective daily operations such as staffing, quality control, and cost management
• Ensure business runs smoothly, meeting quality standards and optimizing the use of resources
• Oversea hiring, training, and managing staff performance to maintain high performance standards
• Responsible for managing resource like inventory, equipment, and workforce to ensure smooth service or production
•  Control operational budgets, tracks expenses, and works to minimize cost while maintaining quality
• Develop business strategic for deliver excellent service quality and behavior
• Manage and motivate staff to increase sales revenue
• Main power of planning for store such as sales promotion
• Dealing with customer service issue such as queries and compliant
• Be responsible for maintaining and helping enforce the brand standards for each unit by conducting and managing frequently audits
• Manage and monitor expenditure associated in store for effectiveness
•  Solve the problems between staff and staff in case it happened
• Manage overall such as front, back, and office space to be tidy and in order, good hygiene, and good environment comply with standard
• Prepare monthly report to General Manager
•  Perform any other duties as assigned by General Manager

• Expertise in managing operations, improving efficiency, and solving logistical problems
•  Strong leadership skill in managing teams, motivate staff, and ensure high performance
•  Knowledge in budgeting, cost control, and financial planning to ensure operational profitability
• Ability to quickly resolve operational issues, from supply chain disruptions to staff problems
• At least 5 years of experiences in Food and Beverage Management. Other candidates coming from different industries such as retail, hospitality, wellness performing in a similar capacity / role (Operation Manager) are also welcome to apply.
• Strong in communication in English, ability to speak Chinese would be a plus
• Strong in leadership and in negotiation skills
• Proficient in Ms. Office
• Passionate & committed