Job Description
  • Maintains working relationships and keep updating to relevant departments.
  • Ensure the good quality of customer service provided and problem solving of house owners and tenants.
  • Keep updating information to managers and maintenance staff to monitor till case closure.
  • Checks income (cash-handling, check-cashing, and credit policies) in and out and verifies before deposits at the end of each shift to income sale and account.
  • Ensure customer service departments meet the expected results.
  • Review occupancy and vacancy Units status in daily basis to find the available units for rent.
  • Take action to customer service department to call and follow up tenants and house owners for management fee payment.
  • Review daily customer service work and activity reports generated by management.
  • Review customer service logbook and guest feedback forms on a daily basis.
  • Ensure the request form of customers keep referring them to relevant department and maintenance staff on time.
  • Ensure recording the documents such as house owners’ profile and other related information in file both soft and hard copy with hygiene and tidiness.
  • Follow up the pending suggestion with relevant department and maintenance staff.
  • Verify the documents on house handover and the maintenance plan to close the 3-year maintenance warranty.
  • Conduct basic market survey or research tasks related to customer satisfaction to find out of area to be improved to make the service better.
  • Cooperate with related staff to check/visit the house and public area to get the update information.
  • Join daily, weekly, monthly, annual meeting with team and stakeholders
  • Write daily report to supervisor and managers.
  • Perform other duties assigned by supervisor/managers.
Job Requirements
  • At least bachelor’s degree with 2-year experience for customer service.
  • Good level of English communication.
  • Good communication and Problem-Solving skill with friendly and professional manner.
  • High commitment of role and responsibility and willing to work as a team.
  • Good knowledge of Microsoft office.
Company Profile
Mega Asset Management Co., Ltd is a leading consulting company founded since 2008, specialized in Real Estate Development with many prestigious projects on hands. We are managing Property and Asset including Overseas Cambodia Investment Corporation (OCIC) or Chroy Chang Va Satellite City, Diamond Island City, Olympia City, Condominium, Wedding hall, Exhibition Center, Hotel, Construction, Infrastructure, Agricultural business and so on.

Our vision
To be the leading consultant company for Real Estate Development, Property and Asset Management.

Our Mission
To provide professional experts and to be the partner of choice with value-added management in all the areas of real estates development and property and asset management.