Job Description
This position is responsible for leading and running the branch’s business to achieve outstanding results including the delivery of branch sales targets for products and sales referral. The incumbent will drive superior branch performance through the provision of excellent services and ensures customer transactional and sales needs are identified and met. This position is also responsible for the administration and efficient daily operation, including operations, customer services, security, and safety, in accordance with the bank’s objectives, with the main focus on operations.
Location
Battambang Provincial Branch-01post l Ta Lou Senchey District Branch – Ta Lou Commune-01post
Duties and Responsibilities
- Manage day-to-day branch operations including sales, service, administration and compliance to ensure smooth business operations.
- Produce exceptional result in branch key indicators including the sustainable growth in deposit, loan, number of customers, productivity, revenue and profitability.
- Proactively spot business opportunities, put action plans and implement marketing activities to capture business and increase market share.
- Ensure key customer of the branch both loan and deposit are well serviced and retained through excellent retention strategy.
- Develop the mindset of employees to love the work, be loyal to the bank, create a good working environment, cooperate and work in a team.
- Lead and inspire the team to always provide superior service to customers by following the bank’s service standard, understanding customer needs and recommending best financial solutions that exceed their expectations.
- Lead the team to build and increase sales networks/referrals and maintain deep relationship with customers in order to increase more business.
- Provide regular coaching, encourage and empower team to be at their best and create an open, honest and motivating team environment.
- Develop and be the role model to the team in following bank’s procedures and compliance to ensure no surprise is discovered.
- Other tasks which assigned by direct supervisor or management.
Skills Specifications
- Graduate Bachelor degree in Banking & Finance, Business Administration, or a relevant degree.
- At least 5 years of experience in SME and Commercial Lending with 2-3 years in managerial capacity.
- Sound sales and negotiation skills, and effective communication.
- Good organizational and time management skills.
- Ability to lead and work effectively in a team environment.
- Excellent relationship building skills both internal and external.
- Computer literacy and English language proficiency.
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