Key Responsibilities:

  • Play an active role leading up to the relaunch of our Wellbeing Sanctuary expansion.
  • Work closely with Founder/CEO, Spa and Wellbeing manager and team in developing integrative holistic wellness journeys
  •  Overseeing flawless execution for all wellness programs and guest experiences and ensuring adherence to the brand standards and amazing guest experience.
  • Oversees and supports the department heads in the daily operation of the Guest Experience, Spa & Wellness, Watersports, F&B, and Kitchen departments.
  • Display leadership in ensuring exceptional guest experience, excellent customer service, and developing strategies to achieve operational growth.
  • To establish and encourage a strong relationship with our guests and provide accurate and accessible information about our facilities and services by being present and “hands-on”.
  • Manage the departments through the Department Heads to ensure that department manning is effective, costs are managed, and that service experience is delivered to a consistently exceptional standard.
  • Event manage in person all of Song Saa’s special events such as weddings, VIP guest itineraries, festive season events, retreat and wellness programs
  • Work with the Resort Manager and senior management team to ensure that all relevant systems and procedures are aligned and executed consistently.
  • Maximize all team members’ revenue and productivity and identify the most efficient means to direct resort information to guests.
  • Plans and forecasts future arrivals, focusing on special requests and guest requirements and ensuring communication to relevant departments as applicable.
  • Foster a learning culture within the departments and encourage the team to interact through soft/social skills development.
  • Compile reports budgets, as needed, and read P&L support action plans accordingly
  • Review comment cards, guest satisfaction results and other data to identify areas of improvement
  • Stay updated on industry trends and best practices in holistic wellness, incorporating innovative ideas into our offerings.

Personal Requirements:

  • A minimum bachelor’s degree in Hospitality, Hotel Management, or Wellness/spa management
  • Five years of experience in high-end hospitality & wellness properties with proven results.
  • Previous pre-opening experience in spa or other wellness retreats would be an advantage.
  • Creative, adventurous personality with an eye for detail and strong guest communication skills.
  • Working knowledge of Opera PMS, Excel, Word and PowerPoint and or other CRS systems is an advantage
  • Ability to communicate in written and spoken English to an exceptional standard.
  • Proven track record of positive, assertive leadership, team player and flexibility in a team environment.
  • This “hands-on” guest interaction/focused position would suit someone with South East Asian working experience.