Job Description
- To support Sales Consultant to issue Car Rental Service Quotation and Car Rental Service Agreement in timely basis
- To perform vehicle’s set-up by installing GPS, camera record, UV sticker, road tax, plate number registration, insurance, and equipped with other accessories as per Car Rental Service Agreement
- To issuing and delivering car rental invoices, and other invoice in leasing department in monthly basis or when needed
- To collect car rental payments and work with Finance to issue OR and deliver to customer in timely
- To communicate with customers to answer questions and address concerns about their car rental agreement or rental vehicles and other inquiries related to vehicle’s conditions, repair and maintenance
- To explain about insurance coverage, including deductible requirements and optional coverage available for an additional fee
- To organize and deliver car rental training (insurance, general conditions), knowledge enhancement and other training related to car rental to customers
- To arrange and handle vehicle delivery, vehicle replacement, and return and provide the good experience of vehicle delivery/return to customer
- To handle and process for insurance commencement, renewal, yearly road tax purchase, vehicle technical inspection renewal
- To work closely with logistic and Toyota Plus Team for the vehicle’s stock order and handle vehicle’s sales and disposal when needed
- To review and monitor vehicle’s movement through GPS system and it’s mileage usage and generate the report as required
- To handle and record all customer complaint, suggestions, comments and prepare its report to management in timely basis
- To handle and monitor leasing’s fixed asset and its transfer movement process leaing vehic spare-vehicle, vehicles, camera record. GPS
devices and other eauidment) and brebare its report to manaaement in timelv basis. - To arrange repair and maintenance schedule and handle vehicle accident, repair, maintenance, replacement, insurance claim and work closely with Insurance Company, and customer to handle the case and prepare its report to management in timely basis
- To process paperwork related to car rental business such as collecting signature, ID/passport, patent tax, Certificate of Incorporation (MOC), Car Rental Service Agreement, Vehicle Replacement Document, Drive’s Driving License, Insurance Policy, etc, scanning, storing, and updating computer records on time in full
- To provide and handle booking, delivery report, data entry and record the monitoring sheets (payment, vehicles, customer database, vehicles’ accidents, repair and maintenance) and other tracking
- To prepare payments in Fleet Lease unit and record correctly in system
To support supervisor in preparing marketing materials and tools development for Fleet Lease - To support supervisor in collecting data and information about the market situation, competitors and customers
- To perform other tasks assigned by supervisor.
Job Requirements
- Bachelor degree in Business Administration or related fields
- At least 3 years experience in customer service, sales in car rental business, 42 customer service, insurance
- Knowledge about vehicle repair is a plus
- Team player, initiative, friendly, fresh and service oriented
- Good communication and interpersonal skills with sound English literature
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Willing to travel
- Obtain a valid car driving license and have a good driving skills
- Confidence, self-motivated and detail oriented.
Company Profile
Toyota (Cambodia) Co., Ltd. is a sole exclusive distributor for all TOYOTA vehicles, Genuine Parts and Quality Service in the Kingdom of Cambodia. With the endless and massive support from our manufacturer, we have always taken into consideration regarding the right selection of suitable products into Cambodian market. To make the best choice, the critical survey on market condition such as road condition, fuel quality, driving behavior, weather and so forth is thoroughly conducted and analyzed for the aim of ensuring the conformity of our products. As a result, many different varieties of TOYOTA models have been introduced to satisfy our customer’s needs and wants.
Related Jobs
featured
