Job Description
  •  Welcome customers coming to the reception counter with friendly and professional manners and responsible hot line (Paid by QR code).
  •  Provide the good service for customers coming to property management office and write receipt to customer.
  •  Providing information/form regarding the properties, decoration, utility connection… etc.
  •  Follow up AR such as water electricity and management fee.
  •  Ensure the request form of customers signed by supervisor and keep reference to relevant department and maintenance staff on time.
  •  Keep recording the documents such as house owners’ profile and other related information in file both soft and hard copy with hygiene and tidiness.
  • Assist Customer Service Supervisor to follow up the pending suggestion with relevant department and maintenance staff.
  • Assist supervisor to verify the documents on house handover and the maintenance plan to close the 3-year maintenance warranty.
  •  Assist supervisor in conducting basic market survey or research tasks related to customer satisfaction to find out of area to be improved to make the service better.
  •  Handle cash collection and do the report accurately and on time.
  •  Facilitate the EDC and PPWSA connection for customers and ensure all handover unit must connect with EDC.
  • Collaborate with internal department including sales and construction and external parties including owner, tenant, government authority to ensure to maintain good relationship.
  • Join daily, weekly, monthly, annual meeting with team and stake holders
  •  Do report suspension and re-connect service to site team.
  • Assist with handover process with internal department and provide resident book to owners and generate handover report monthly.
  •  Conduct regular spot check and address maintenance and repair issues promptly.
  •  Other task assigned by supervisor/managers.
Job Requirements
  •  Graduated bachelor’s degree with Customer service or related file.
  • Have experience with Customer service at less one year.
  •  Good at English language.
  • Good communication and problem-solving skill with friendly and professional
  •  High commitment of role and responsibility and willing to work as a team.
  •  Good knowledge of Microsoft office Internet and power point.
Company Profile
Mega Asset Management Co., Ltd is a leading consulting company founded since 2008, specialized in Real Estate Development with many prestigious projects on hands. We are managing Property and Asset including Overseas Cambodia Investment Corporation (OCIC) or Chroy Chang Va Satellite City, Diamond Island City, Olympia City, Condominium, Wedding hall, Exhibition Center, Hotel, Construction, Infrastructure, Agricultural business and so on.

Our vision
To be the leading consultant company for Real Estate Development, Property and Asset Management.

Our Mission
To provide professional experts and to be the partner of choice with value-added management in all the areas of real estates development and property and asset management.

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