Call Center Officer

• Call Center Officer is responsible for response call operation in the Head Office and assigned location based on the business needs.

Duties & responsibilities:

• Respond customer’s calls and messages (in social media channels)
• Ensure that the responds of messages are provided on time
•  Operate the day-to-day sales operations by phone call
• Maintain and develop relationships with customer
• Introduce and answer to customer for any queries
• Provide consultation to the customers
• Other tasks assigned by management

• Hold Bachelor degree in Business Administration, Marketing, Communication or other relevant fields;
• At Least 1 year experience in sales, customer service or call center;
• Strong commitment to work with different types of customer;
• Be able to work overtime and weekends on a rotating shift basis;
• Good computer literacy in Ms Office;
• Good oral and written in Khmer and English;
•  Good Chinese speaking (Professional level is a plus)
•  Good negotiation skills, interpersonal skills, and problem solving skills;
•  Be friendly, flexible, honest, hard-working, and willing to work as a team.
•  Applicant who can speaks Chinese is preferred.

 Working Days and Hours:

Monday to Sunday (Rotated day off): 8:00am to 12:00pm & 1:00pm to 5:00pm
Lunch time: 12:00pm to 1:00pm

Working place:

• Call Center Officer is based in Head Office, the department of Sales.

Relationship:

• Call Center Officer reports directly to Sales Deputy Manager/ Senior Manager.

Salary and Benefit

• Salary (Negotiable)
• Annual incentive
•  Annual Salary Increment
• Education Sponsorship
• Internal and External Training
• Seniority Pay