Job Description
- Conduct maintenance reminder call
- Make appointment preparation
- Monitor appointment control
- Handle customer complaint
- Conduct Post Service Follow Up (PSFU) Call
- Call campaign
- Conduct customer satisfaction survey
- Receive call-in from customer
- Make daily appointment report
- Make monthly report (FIR, CSI, 1K)
- Update customer feedback
- Increase customer retention through hearty service
- Perform other tasks assign by leader and manager
Job Requirements
- Bachelor degree in year 2 or 3 of related fields
- Strong time management and commitment
- Creativity / Adaptability
- Good collaboration, teamwork, and interpersonal skills
- Good at problem solving
- Organizing and planning
- Good at knowledge of communication
- Good at customer relations management
- Good at computer skill (Ms. Word and Ms. Excel)
Company Profile
Toyota (Cambodia) Co., Ltd. is a sole exclusive distributor for all TOYOTA vehicles, Genuine Parts and Quality Service in the Kingdom of Cambodia. With the endless and massive support from our manufacturer, we have always taken into consideration regarding the right selection of suitable products into Cambodian market. To make the best choice, the critical survey on market condition such as road condition, fuel quality, driving behavior, weather and so forth is thoroughly conducted and analyzed for the aim of ensuring the conformity of our products. As a result, many different varieties of TOYOTA models have been introduced to satisfy our customer’s needs and wants.
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