Job Summary
The Recruiter Support Coordinator is responsible for assisting job recruiters in registering their accounts and posting job vacancies on the viphou job platform. This role ensures a seamless onboarding and support experience for employer clients, contributing to overall customer satisfaction and platform success.
Main Duties and Responsibilities
- Guide job recruiters through the account registration process on the website.
- Provide step-by-step support for creating and managing job vacancy listings.
- Respond promptly and professionally to recruiter inquiries via email, phone, and chat.
- Verify and validate recruiter profiles and job postings to ensure compliance with company standards.
- Maintain accurate records of recruiter interactions and feedback.
- Assist in developing user guides and onboarding documentation for recruiters.
- Monitor the platform for potential technical issues affecting recruiter use and report them accordingly.
- Provide feedback to management on ways to improve the recruiter registration and job posting process.
Job Requirements
- A student or graduate in Bachelor’s degree in Business Administration or a related field.
- Relevant experience in customer support, HR support, recruitment services, or a similar role is an advantage.
- Ability to communicate in English
- Ability to use Ms Word, Ms Excel and Email
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