Job Description
  • To manage the call center team to enhance the preventive maintenance reminder, Appointment Preparation, post service follow up to achieve the target and high customer retention
  • To manage customer relations officer to enhance sales satisfaction index, customer satisfaction index, voice of customer to achieve high customer satisfaction
  • Assist manager to set up KPI , sales satisfaction index and customer satisfaction index for all branches
  • Assist manager to set up KPI for call center and manage customer relations team to achieve retention rate target
  • To monitor weekly and monthly call center and customer relations team performance/activities result reported by each staff and provide comments with positive thinking approach
  •  To propose new ideas on how to increase customer satisfaction in any form different from current practices
  • To propose new ideas on how to achieve target and high customer retention
  •  Good communicate and negotiate skills with customer and internal members
  •  To handle initial customers complaint before seeking support from manager
  •  Assist manager to set plan conduct field visit at each DRs with proper reporting. Kaizen activity & closely works with all DLRs
  •  To fully support subordinate based on professionalism as needed
  • To ensure timely & accurate CRD report (daily, weekly & monthly) sending to manager
  •  Perform other tasks assigned by supervisor
Job Requirements
  • University degree in General Management or other related fields
  • Minimum 4 year of processional experiences in the related field
  •  Honest, flexible, responsible, hardworking, and able to work under pressure
  • Motivated, positive attitude, proactive and teamwork oriented
  •  Good communication and strong interpersonal skills
  • Good knowledge in customer satisfaction retention
  •  Good at English language (speaking, writing, and listening skills)
  •  Logical thinker, able to work efficiently with raw data and provide analysis
  • Proficiency with Microsoft Word, Excel & PowerPoint
Company Profile
Toyota (Cambodia) Co., Ltd. is a sole exclusive distributor for all TOYOTA vehicles, Genuine Parts and Quality Service in the Kingdom of Cambodia. With the endless and massive support from our manufacturer, we have always taken into consideration regarding the right selection of suitable products into Cambodian market. To make the best choice, the critical survey on market condition such as road condition, fuel quality, driving behavior, weather and so forth is thoroughly conducted and analyzed for the aim of ensuring the conformity of our products. As a result, many different varieties of TOYOTA models have been introduced to satisfy our customer’s needs and wants.

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